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Imagine that your company's territory included half of California. That in itself might sound daunting enough. Then imagine that, practically overnight, your territory grew to 21 western states — including Alaska and Hawaii.

That's what happened to TRICARE Regional Office - West. This military healthcare program serves active duty military in all branches,

 

TRICARE
Case Study

including the Coast Guard, all reserve and National Guard personnel, the National Oceanic and Atmospheric Administration, plus all eligible retirees, family members and beneficiaries. Its territory multiplied many times over. But its work force of 55 stayed the same.

Design Challenge
Although it wasn't able to expand its staff, TRICARE Regional Office - West was able to move to more spacious, functional quarters in a revitalization district in downtown San Diego. Along with a stunning 21st-floor view of the harbor, it acquired all new furniture from Kimball Office.

 
     

"We wanted the new offices to be warm and inviting, not only to increase employee satisfaction, but also to appear as a nontraditional government space," says the officer in charge of the new facilities. "But of course, as stewards of the public dollar, we also wanted to stay within our budget."

Finally, as recent history demonstrated, TRICARE Regional Office needed furniture that was adaptable to sudden change.

With help from the General Services Administration, the TRICARE Regional Office identified three potential furniture suppliers, then chose Kimball Office products for their appearance and long-term value.

The Kimball Office Solution
Today, the space includes 41 Xsite and Footprint work stations, plus private offices with Osterley Park, Change and Definition casegoods in Honey Maple and Amber Cherry. A light neutral palette with plenty of glass welcomes and enhances the view. Several lines of Kimball Office seating help employees perform efficiently and comfortably.

In the conference room, a boat-shaped table nods whimsically (but functionally) to the maritime view of Navy ships in the harbor.

What do employees think of the new space? "I've heard all the pleasant adjectives, 'wonderful,' 'awesome,' 'gorgeous,' 'outstanding,'" says the officer in charge of the new facility, and added, "It's likely the nicest office I'll probably ever have during my career."”

As for functionality, he notes, "It's hard to quantify, given that we have a whole new mission. But employees are working very long hours, and getting lots of work done in comfort — with no complaints about the space."

"All in all, I'm overwhelmingly pleased."

Product Specifications: Xsite® systems; Footprint® worksurface and storage; Osterley ParkTM, ChangeTM and Definition® casegoods; Conferencing Solutions table; Skye®, Stature®, ArenaTM, CollageTM and InnsbruckTM & Osterley ParkTM seating.

Project team: TRICARE officials; Interior design, Hurkes Harris; Dealership, Parron Hall.

 
 
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